ECOIDEAS CREDIT AND RETURN POLICY
Ecoideas will guarantee sales for product as follows(with exception of Righteously Raw Bars, Wild Sweets Chocolate bars and Ecos Coconut Water):
PRODUCT RECEIVED WITH:
1) 6 – 12 months expiry – 3 months guaranteed sales period.
2) 13-24 months expiry – 6 months guaranteed sales period.
Customers can return any product as long as it is in 100% sales worthy condition. Please note, product must be undamaged and free of any signs of use, including price tags or stickers. Ecoideas will refund the purchase price on these products less shipping cost( a restocking fee of 10% will also apply).
No credits will be issued for expired products. All Righteously Raw Bars, Wild Sweets chocolate Bars and Ecos Coconut Water received within 3 months of expiry are final sale due to the short shelf life of the product.
**Please note, that any product received from Ecoideas not in sales worthy condition qualifies for a credit. The appropriate regional office must be notified within 48hrs of any such problems.
CREDIT REQUESTS FOR DAMAGED OR SHORT-SHIPPED ITEMS
~ All customers should fax or email their credit requests to the appropriate regional Ecoideas Office.
~ All issues must be reported to the appropriate regional Ecoideas office within 48hrs of receipt of shipment.
~ Customer must keep damaged product with all packaging materials/boxes for Canpar inspection, OR, send a digital photo to head office within 24 hours of delivery of shipment to validate damage claims.
MINIMUM ORDERS FOR FREE SHIPPING
~ Minimum order for free shipping is $400(excluding Lamps)*
~ Minimum order for free shipping is $650(including Lamps)*
~ For orders between $400 and $650, Ecoideas will only charge 50% of the shipping costs on the salt lamps*
~ Orders below minimum will be charged freight.
*For shipments over 250 lbs and orders to remote locations, additional charges may apply
**Please note that all prices are subject to change without prior notice